Privacy Policy

Introduction

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, and website owners. Furthermore, the way this website processes, stores, and protects user data and information will also be detailed within this policy.

The Website

We take a proactive approach to user privacy and ensure the necessary steps are taken. This website complies with all UK national laws and requirements for user privacy.

The use of cookies

Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application, or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive, to track and monitor your engagement and usage of the website, but will not store, save, or collect personal information.

Should you wish to deny the use of cookies from this website onto your computer’s hard drive, then you should take necessary steps within your web browser’s security settings to block all cookies from this website and its external serving vendors.

Personal Information

Whilst using our website, software applications, or services, you may be required to provide personal information (name, address, email, account details, etc.).

We will use this information to administer our website, applications, client databases, and marketing material. We will ensure that all personal information supplied is held securely by GDPR. You have the right at any time to request a copy of the personal information we hold on you.

Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at info@cellnutrition.com.

How does Cellnutrition collect information?

We collect information in two possible ways:

When you directly give it to us (“Directly Provided Data”)

When you sign up for our site, purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires direct action by you at that time for us to receive it.

When you permit us to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may permit us to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How long does Cellnutrition keep your data for?

We will not retain your personal information longer than necessary. We will hold onto the information you provide while your account is in existence or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud, and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period as required, even after you have closed your account, or it is no longer needed to provide the Services to you.

Registration Form

Cellnutrition will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Choosing how we use your data.

We understand that you trust us with your personal information, and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

Concerning the information relating to you that ends up in our possession, and recognizing that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

You can verify the details you have submitted to Cellnutrition by contacting our customer services team. Our security procedures mean that we may request proof of identity before we reveal information.

Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.

You are free to close your account through our account settings. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).

You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicize any changes.